If you or your company is using or influenced by the ISO 9000 series of standards in any significant way, please take the ISO 9000 Survey. It takes about 30 minutes. The time you save may be your own, whether you read for interest, apply for improvement, get certified, audit for compliance, or consult for others. How? Imagine the ways this collaboration shapes the next revision of the standard. Whether you think ISO 9001 improves quality of products and services or is an overall waste of time, go ahead and share your views in the survey. If you do not have 30 minutes, feel free to share your views in a quick comment below.
ISO 9000 User Survey Launched !
On 2010-11-11, iso.org issued their press release. The survey runs until January end of February 2011. Report on the results is planned for end of March 2011.
The survey uses an on-line web tool (Survey Monkey) and can be easily accessed via the web address (URL): http://www.iso.org/tc176/sc2/ISO9000UserSurvey
- The survey is available in 11 languages
- The survey will be open for completion from October 2010 until January 2011
- ‘Survey Leaders’ are being appointed from ISO’s members to coordinate this activity in as many countries as possible
Source: Document ISO/TC 176/SC 2/N 957
Well, the author of this blog is not a survey leader, he just completed the survey and expressed his views for the future of this standard.
ISO 9000 User Survey – Guidance on Concepts
The User Survey questionnaire contains references to concepts that are being considered for a future revision of ISO 9001, or for expansion.
|1. Supporting Quality Tools||For example: Six Sigma, Lean, Statistical Process Control|
|2. Financial resources of the organization||Financial resources of the organization are those resources essential to the organization to demonstrate that they can meet customer requirements, ensure its operations, and sustain performance. Managing financial resources is essential to ensure a secure future for an organization.|
|3. Innovation||Innovation is the multi-stage process whereby organizations transform ideas into new/improved products, service or processes, in order to advance, compete and differentiate themselves successfully in their marketplace.|
|4. Integration of Risk Management||The identification, assessment, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability and/or impact of unfortunate events or to maximize the realization of opportunities. Integration of a risk management approach emphasizes risk management techniques without necessarily using the terms risk or risk management.|
|5. Knowledge Management||Knowledge management comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice.|
|6. Life Cycle Management||Life cycle management considers the product life cycle as a whole and optimizes the interaction of product design, manufacturing and life cycle activities. The goal of this approach is to protect resources and maximize effectiveness by means of life cycle assessment, product data management, technical support and, last but not least, life cycle costing.|
|7. Strategic Planning||Strategic planning is an organization’s process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. In order to determine where it is going, the organization needs to know exactly where it stands, then determine where it wants to go and how it will get there. QMS standards should consider strategic planning as one of the key process of management in any organization.|
|8. Resource Management||Resources are a key element in the management of any process and, at a higher level, any system. Determination, provision, maintenance and improvement of these resources at a process/system level is fundamental in achieving the desired performance level. An effective resource management contributes to the organization policy and objectives achievement|
|9. Measures (examples are performance, satisfaction, return on investment)||Measures can indicate the level of effectiveness or efficiency of business processes which, in a management’s view, is critical to customer service and satisfaction, competitive advantage, or the success of the organization’s strategy.|
|10. Systematic problem solving and learning||Problem solving is a mental process and is part of the larger problem process that includes problem finding and problem shaping. Considered the most complex of all intellectual functions, problem solving has been defined as higher-order cognitive process that requires the modulation and control of more routine or fundamental skills. Learning is acquiring new knowledge, behaviours, skills, values, preferences or understanding, and may involve synthesizing different types of information.|
|11. Voice of the Customer||The Voice of the Customer is a market research technique that produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives. Interaction with the customer after sales, during the use of the product or service, including final disposition, can also be referred as voice of the customer.|
|12. Use of technology to develop and implement the requirements of the standard||It is relevant for the organization to establish and maintain processes to gather reliable and useful data and for converting such data into the information necessary for decision making.|
|13. Use of technology to run your business||It is also important to consider technological options to enhance the organization’s performance in areas such as product realization, marketing, benchmarking, customer interaction, supplier relations and outsourced processes.|
|14. Self-assessment tool||Self-assessment is a comprehensive and systematic review of an organization’s activities and results, referenced against a chosen standard. Self-assessment can provide an overall view of the performance of an organization and degree of maturity of the management system. It can also help to identify areas for improvement and/or innovation and to determine priorities for subsequent actions.|
The Secretariat of ISO/TC 176/SC 2 encouraged their members to find :
Ways to promote the survey and communicate the URL and support information include:
- Word of mouth
- Entries on websites
- Entries in magazines, journals, newsletters
- Telling the attendees at meetings, seminars, conferences and other suitable events
- Dedicated promotional events arranged by you
- Making sure everyone of your contacts, readership etc. are aware
- Any other way you can think of
Source: Document ISO/TC 176/SC 2/N 957
Convinced this is a good thing?
Go to the URL http://www.iso.org/tc176/sc2/ISO9000UserSurvey, follow the brief instructions and complete the survey. Then spread the message – the time you save may be your friend’s. Thank you.